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Privacy Policy

PRIVACY POLICY

WHO WE ARE?

Monte Góis Country House & Spa is a registered trademark, owned by the company Mahamaya Agricultura e Turismo Lda.

Monte Góis Country House & Spa is committed to protecting the personal data of Customers/Users of Monte Góis Country House & Spa products and services, as well as personal data in all situations in which personal data is processed, in this context, this Policy has been prepared, which is based on your commitment to respect the rules for the protection of personal data.

WHY THIS PERSONAL DATA PROTECTION POLICY?

This Policy is intended to inform Customers/Users of the general rules for the processing of personal data, which are collected and processed in strict respect and compliance with the provisions of the personal data protection legislation in force at any time, namely the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).

Monte Góis Country House & Spa respects the best practices in the field of security and protection of personal data, having for this purpose taken the necessary technical and organizational measures in order to comply with the RGPD and ensure that the processing of personal data is lawful, fair, transparent and limited to authorized purposes.

Monte Góis Country House & Spa is committed to the protection and confidentiality of personal data, having adopted the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all other rights that the respective holders enjoy.

The rules provided for in this Data Protection Policy complement the provisions regarding the protection and processing of personal data, provided for in the contracts that Customers/Users enter into with Monte Góis Country House & Spa, as well as the rules provided for in the terms and conditions conditions that regulate the offer of the various products and services and which are duly advertised on the website.

WHAT DOES THIS DATA PROTECTION POLICY COVER?

This Data Protection Policy applies exclusively to the collection and processing of personal data for which Monte Góis Country House & Spa is responsible for the respective treatment, within the scope of the services and products made available to its Customers/Users and in all situations. in which the processing of personal data by Monte Góis Country House & Spa takes place.

The Monte Góis Country House & Spa website may include access links to other websites that are unrelated to Monte Góis Country House & Spa. The provision of such links is made in good faith, and Monte Góis Country House & Spa cannot be held responsible for the collection and processing of personal data carried out through these websites, nor does Monte Góis Country House & Spa assume any responsibility in relation to such websites. , namely in terms of their accuracy, credibility and features made available therein.

WHAT IS PERSONAL DATA?

Personal data is any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person.

A natural person who can be identified, directly or indirectly, namely by reference to a name, identification number, location data, identifiers electronically or to one or more specific elements of their physical, physiological, genetic, mental, economic, cultural or social.

WHAT DOES THE PROCESSING OF PERSONAL DATA CONSIST OF?

The processing of personal data consists of an operation or set of operations carried out on personal data or sets of personal data, through automated means or not, namely the collection, registration, organization, structuring, conservation, adaptation, retrieval, consultation, use, dissemination, diffusion, comparison, interconnection, limitation, erasure or destruction.

WHO IS RESPONSIBLE FOR DATA PROCESSING?

The entity responsible for processing personal data is Monte Góis Country House & Spa itself, which determines the purposes and means of processing them.

For this purpose, if the holder of the personal data needs to contact the data controller, he may do so through the means and contacts indicated below:

www.montegois.com, +351967064146, +351967521419, info@montegois.com

WHO IS IN CHARGE OF DATA PROTECTION?

The data protection officer plays a relevant role in the processing of personal data, ensuring, among other things, the compliance of data processing with the legislation in force, verifying compliance with this Data Protection Policy and defining clear rules of procedure. processing of personal data, ensuring that all those who entrust it with the processing of their personal data are aware of how Monte Góis Country House & Spa treats them and what rights they have in this matter.

Thus, the holders of personal data, if they so wish, can address a communication to the Data Protection Officer, regarding matters related to the processing of personal data, using, for this purpose, the contacts on the Monte Góis Country House & Spa website.

WHAT TYPES OF PERSONAL DATA ARE PROCESSED?

Monte Góis Country House & Spa, within the scope of the activities it develops, processes the personal data necessary for the provision of services and/or supply of products, as well as, in terms of social intervention, processing data such as name, address , telephone number and e-mail address, according to the more detailed information made available to the holders of personal data.

Without prejudice to compliance with the legal rules regarding the conservation and transmission of data for the purposes of investigation, detection, repression of serious crimes, as well as other treatments to which it is legally obliged, traffic data, geographic location, profile and/or consumption of the Client/Users will be treated by Monte Góis Country House & Spa, insofar as they are necessary for the respective provision of the services. In this way, based on location, profile and/or consumption, the Customer/User will have access, in particular, to specific features of the services, content suggestions and proximity information services.

Location information may also be recorded and transmitted to organizations with legal authority to receive emergency calls for the purpose of responding to incoming calls.

Personal, traffic, geographic location, profile and/or consumption data are also processed for the purposes of marketing or disseminating Monte Góis Country House & Spa’s offers of goods or services, if the respective holder has authorized it.

Personal data will also be processed, if the respective holder has authorized it, for the purposes of disseminating information services and directories, within the scope of the universal service, including transmission to third parties for publication of said directories and provision of information services.

If there is prior consent from the Customer/User, it may be withdrawn at any time, without, however, compromising the lawfulness of the treatment carried out on the basis of the consent previously given.

WHEN AND HOW DO WE COLLECT YOUR PERSONAL DATA?

Monte Góis Country House & Spa collects your personal data, namely by telephone, in writing and through the website, guaranteeing, whenever necessary, the prior consent of the holder of the personal data.

Some personal data are essential for the performance of the contract and, in case of lack or insufficiency of the same, Monte Góis Country House & Spa will not be able to provide the product or service in question.

If the holder of the personal data is not a Client/User of Monte Góis Country House & Spa, the respective personal data will only be processed when they are made available, namely by subscribing to the sending of newsletters, in which case the rules of this Protection Policy will apply. of Data.

The personal data collected can be processed electronically and in an automated or non-automated way, guaranteeing in all cases strict compliance with the legislation for the protection of personal data, being stored in specific databases created for this purpose and, under no circumstances, the data collected will be used for a purpose other than that for which they were collected or given the consent of the data subject.

WHO ARE THE RECIPIENTS OF PERSONAL DATA?

Without prejudice to the recipients indicated throughout this Data Protection Policy, Monte Góis Country House & Spa may communicate the Customer’s/User’s personal data, with the purpose of complying with legal obligations, namely to police, judicial, tax and regulatory entities.

WHAT ARE THE PURPOSES OF THE PROCESSING OF PERSONAL DATA?

In general, the personal data collected are based and intended for the management of the contractual relationship, the provision of contracted services and the adequacy of the services to the needs and interests of the Client/User. Monte Góis Country House & Spa may also, as long as legally permissible, use the personal data provided by the holder for other purposes, such as sending suggestions, disseminating institutional information about the brand, making known campaigns, promotions, advertising and news. about the products and/or services of Monte Góis Country House & Spa, as well as to carry out market studies or evaluation surveys.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

The period of time during which personal data are stored and kept varies according to the purpose for which the information is processed.

Effectively, there are legal requirements that oblige you to keep data for a minimum period of time. Thus, and whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the pursuit of the purposes that motivated their collection or subsequent processing, under the terms defined by law.

WHAT ARE YOUR RIGHTS AS THE OWNER?

As holders of personal data, Customers/Users are guaranteed, at any time, the right to access, rectify, update, limit and erase their personal data (except for data that are indispensable for the provision of services by Monte Góis Country House & Spa duly identified in the Form as being mandatory or in compliance with legal obligations to which the person responsible for the treatment is subject), the right to oppose their use for commercial purposes by Monte Góis Country House & Spa and the withdrawal of consent , without compromising the lawfulness of the processing carried out under that consent, as well as the right to data portability.

HOW CAN YOU ACCESS, RECTIFY, UPDATE, LIMIT, DELETE, OPPOSE THE PROCESSING OF YOUR PERSONAL DATA, OR REMOVE CONSENT?

Without prejudice to the provisions of the RGPD, the holder of the personal data may do so, directly or by means of a written request, addressed to the respective Responsible for the treatment, through the contacts made available for this purpose in this document, as well as other contacts made available by Monte Góis Country House & Spa.

HOW CAN YOU OPPOSE RECEIVING CONTACTS FOR MARKETING PURPOSES?

Monte Góis Country House & Spa may promote actions to publicize new products or services to its Customers/Users, namely via telephone, email, SMS, MMS or any other electronic communications service, if the data subject persons has given their consent.

If the holder of personal data does not wish to continue to receive these communications, he may, at any time, withdraw his consent to the use of his data for marketing purposes.

HOW CAN YOU COMPLAIN?

Without prejudice to being able to submit complaints directly to Monte Góis Country House & Spa, through the contacts made available for this purpose, the Customer/User may complain directly to the Control Authority, which is the National Data Protection Commission (CNPD), using the contacts made available by this entity for this purpose.

WHAT MEASURES DOES Monte Góis Country House & Spa TAKE TO ENSURE THE SECURITY OF YOUR PERSONAL DATA?

Monte Góis Country House & Spa is committed to guaranteeing the protection of the security of the personal data made available to it, having approved and implemented strict rules in this matter. Compliance with these rules is an obligation for all those who legally access them.

Bearing in mind the concern and commitment that Monte Góis Country House & Spa reveals in the defense of personal data, several security measures were adopted, of a technical and organizational nature, in order to protect the personal data made available to it against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illicit treatment.

In addition, third parties that, within the scope of the provision of services, process the Customer’s/User’s personal data in the name and on behalf of Monte Góis Country House & Spa, are obliged, in writing, to carry out technical and security measures. that, at any time, meet the requirements set out in the legislation in force and ensure the defense of the data subject’s rights (namely, the protection of the privacy and personal data of Customers/Users).

In this sense, on the Monte Góis Country House & Spa website, the personal data collection forms require encrypted browser sessions and all personal data provided are securely stored in the Monte Góis Country House & Spa systems which, in turn, time, they are on the server of Monte Góis Country House & Spa, covered by all the physical and logical security measures that Monte Góis Country House & Spa understood to be indispensable for the protection of personal data.

Notwithstanding the security measures adopted by Monte Góis Country House & Spa, Monte Góis Country House & Spa warns all those who browse the Internet that they must adopt additional security measures, namely, ensure that they use an updated PC and Browser in terms of properly configured security patches, with active firewall, antivirus and anti-spyware and that certify the authenticity of the websites they visit on the internet, and should avoid websites whose reputation they do not trust.

UNDER WHAT CIRCUMSTANCES IS DATA COMMUNICATION TO OTHER ENTITIES (THIRD PARTIES AND SUBCONTRACTORS)?

Monte Góis Country House & Spa, within the scope of its activity, may use third parties to provide certain services. Sometimes, the provision of these services implies access, by these entities, to the personal data of Customers/Users. When this happens, Monte Góis Country House & Spa takes the appropriate measures in order to ensure that the entities that have access to the data are reputable and offer the highest guarantees at this level, which is duly established and contractually safeguarded between the Monte Góis Country House & Spa and the third party(ies).

Thus, any entity subcontracted by Monte Góis Country House & Spa will process the personal data of our Clients/Users, in the name and on behalf of Monte Góis Country House & Spa and adopting necessary technical and organizational measures in order to protect personal data against destruction, accidental or unlawful, accidental loss, alteration, dissemination or unauthorized access and against any other form of unlawful treatment.

In any case, Monte Góis Country House & Spa remains responsible for the personal data made available to it.

UNDER WHAT CIRCUMSTANCES DO WE TRANSFER YOUR PERSONAL DATA?

The provision of certain services by Monte Góis Country House & Spa may involve the transfer of your data outside Portugal, including outside the European Union or to International Organizations.

In such a case, Monte Góis Country House & Spa will strictly comply with the applicable legal provisions, namely regarding the determination of the suitability of the destination country(ies) with regard to the protection of personal data and the requirements applicable to such transfers, including, whenever applicable, the execution of adequate contractual instruments that guarantee and respect the legal requirements in force.

HOW CAN YOU KNOW ABOUT ANY CHANGES TO THE PERSONAL DATA PROTECTION POLICY OF Monte Góis Country House & Spa?

Monte Góis Country House & Spa reserves the right, at any time, to make adjustments or changes to this Personal Data Protection Policy, and these changes are duly publicized in the various communication channels of Monte Góis Country House & Spa.

COOKIES POLICY

WHAT ARE COOKIES?

“Cookies” are small software tags that are stored on access devices through the browser (browser), retaining only information related to preferences, not including, as such, personal data.

WHAT ARE COOKIES FOR?

Cookies serve to help determine the usefulness, interest and number of uses of websites, allowing for faster and more efficient navigation, eliminating the need to repeatedly enter the same information.

WHAT KIND OF COOKIES ARE THERE?

There are two groups of cookies that can be used

  • Permanent cookies – these are cookies that are stored at the browser level on the access equipment (PC, mobile and tablet) and that are used whenever you visit the Monte Góis Country House & Spa website. They are generally used to direct navigation to the user’s interests, allowing a more personalized service.
  • Session cookies – these are temporary cookies that remain in the browser’s cookie file until you leave the website. The information obtained by these cookies is used to analyze web traffic patterns, allowing problems to be identified and providing a better browsing experience.

WHAT PURPOSES DO WE USE COOKIES FOR?

  • Strictly Necessary Cookies – Allow navigation on the website and use of applications, as well as accessing secure areas of the website. Without these cookies, the required services cannot be provided.
  • Analytical cookies – They are used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website.
  • Functionality cookies – They save the user’s preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.
  • Third-party cookies – Measure the success of applications and the effectiveness of third-party advertising. They can also be used to customize a widget with user data.
  • Advertising cookies – They direct advertising according to the interests of each user, in order to target advertising campaigns taking into account the tastes of users, and, in addition, they limit the number of times you see the ad, helping to measure the advertising effectiveness and website organization success.

HOW CAN YOU MANAGE COOKIES?

All browsers allow the user to accept, refuse or delete cookies, and also inform the user whenever a cookie is received, namely by selecting the appropriate settings in the respective browser. The user can configure cookies in the “options” or “preferences” menu of their browser.

Note, however, that by disabling cookies, you may prevent some web services from working properly, affecting, in part or in full, website navigation.

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5/5

Undoubtedly the best place I've ever been, 5* stay, it's worth the second we breathe in Monte Gois! Friendly people, everything very well structured! Very grateful for the experience!

Carolina Damasceno

Google

5/5

We just loved it. I recommend it for those who want tranquility, escape the hustle and renew their minds with a beautiful landscape and 5-star housing conditions. Note for the friendliness of the staff.

Carmen Sena

Google

5/5

If the idea is to leave the car for a few days and have everything available to spend moments of total relaxation, this is the place. In the middle of nature, away from the main paths, the rooms are super comfortable and typical.

HCavacas

TripAdvisor

Promoção de Novembro: Oferta de 1 jantar para 2 e da estadia dos patudos (2 ou mais noites até 30/11)